Letwise Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • How to complain

Letwise contact details

Email: jonathan@letwise.ai

What information we collect, use, and why

We collect data relating to you and your use of the services and Site in order to provide Services and features that are responsive to your needs. Letwise collects Personal Information in the following ways:

  • From you when you register and communicate with us. We collect information from you when you register an account with us, request information, send us emails, or speak with us over the telephone or at an event, conference, or meeting.
  • From you when you request an answer through the Services.
  • From the Site. We may collect information from your mobile device when you provide your information to use via the Site.
  • From third parties. We may receive information about you from a business partner or client.
  • Automatically as you use our Site. Information collected automatically may include usage details, email address, IP address and information collected through cookies and other tracking technologies.
  1. Information you give us. We require customers who register to use the services (“Services”) offered on our Site to give us contact information, such as their name, company name, address, phone number, and e-mail address, and (in the case of paying customers) financial qualification and billing information, such as billing name and address, credit card number, and the number of users within the organisation that will be using the Services. Customers who contact us by telephone, attend an event, conference or meeting will also be asked for contact information as described above. Customers of the Services may use the Site to host data and information that includes Personal Information (“Data”). Where you input Data into the Site that you have collected from your contacts, you are responsible for obtaining any required consent of those data subjects under the UK GDPR and you warrant to us that you have fully complied with any applicable data protection legislation in relation to the information you give us.
  2. Information we collect about you. We may collect certain information about how you use the Services. This may include your IP address, geographical location, browser type, referral source and similar information. This information may be collected by a third-party website analytics service provider on our behalf and may be collected using cookies.
  3. Information we receive from other sources. This is information we receive about you if you use any of the Site we operate or the other Services we provide. We are working closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies).

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

We will collect and process your Personal Information only when one of the following applies:

  • It is necessary for a legitimate interest (which is not overridden by your privacy interests), such as preventing fraud, improving our Site, to make suggestions to you about other Services or products available through our Site or that of our subsidiaries, partners, group companies or third parties including those that work for us, are a party to any of our webinars, or provide similar products to us and increasing the security of our Services;
  • It is necessary to fulfil our contractual obligations; or
  • It is necessary to comply with a legal obligation.

Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. If you wish to withdraw your consent, please contact us at jonathan@letwise.ai

How long we keep information

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of a claim being made in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Commitment

We are committed to complying with the UK GDPR. Protecting your privacy online is an evolving area, and the Site is constantly evolving to meet these demands. If you have any comments or questions regarding our Privacy Notice, please contact us at jonathan@letwise.ai While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

You have the right to lodge a complaint with the Information Commissioner’s Office in the UK on the basis that this is where Letwise is established.

Letwise reserves the right to change this Privacy Notice at any time and in the event of change we intend to take every reasonable step to ensure that these changes are brought to your attention by confirming the date of the changes above. If in the event that we sell our business, customer information may be one of the transferred business assets. If this happens, your information will still be subject to this policy.

The information held and published on our website, associated websites is only to be used for the purposes for which it has been published. We do not consent to any organisation, or member of the public to take individuals’ (Data Subjects’) personal information from our website and use this for their own purposes

Further Information

Questions regarding this Statement or the practices of this Site should be directed to Letwise by e-mailing such questions to jonathan@letwise.ai with the subject “Privacy Statement Enquiry". Letwise takes every effort to ensure that the information published on the Site is accurate. However, Letwise cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. General information about data protection may be found at: Information Commissioner’s website.

‍

Last updated 12 March 2025

‍